We ship to over 200 countries worldwide. Any country you see in the drop-down at checkout is a country we ship to. If you can't find your country in the drop-down, we recommend having your order shipped to a nearby country and forwarding it on from t
Latest news: As of May 14, 2025, all U.S.-bound orders may now be subject to 30–50% import duties due to new tariff regulations. Please note that customs duties and taxes are not included in the retail price. You may be required to pay import duty/ta
No we don't shipping to a military address or PO box as we employ premium express courier services.
The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. Please keep in mind, once an order is shipped you can no longer cancel or modify it. If you wish to add an item to
Once your package ships, a tracking link will be sent to your inbox within 1-2 business days. Please keep in mind that we cannot directly control the delivery times once the package has been handed off to the carrier.
All orders both international and domestic are shipped from our warehouse in Hong Kong.
So sorry your order failed delivery and returned to our warehouse. The easiest way to resend your order is to have you place a new one. This way we don't make errors trying to manually make you an order or trade several emails trying to get everythin
Tracking can sometimes take a few days to update as it passes from one carrier to another, and this is a normal part of the shipping process. You can always access the latest tracking status by entering your e-mail and order number in our tracking po
Some countries ask for import duties and taxes to be paid upon arrival of receiving the parcel, which can sometimes cause an order to be delayed. Generally, the process for customs takes a few days, and the worst case is a few weeks. If you don't see
If you think your order may be lost, please do not hesitate to reach out to our customer support at [email protected] or submit a request providing the details of your concern. We will contact our shippers and open an investigation claim for you. Typic
If your package has not been delivered or updated after the 20th business day, please reach out to our support team at [email protected] providing the details of your concern. We will open an investigation claim for your parcel. Please keep in mind tha
Please allow 14 business days from when the claim was submitted before hearing back on a solution from our team. We will work as fast as we can with our shippers to try and get an update on your package.