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<p>Please allow 14 business days from when the claim was submitted before hearing back on a solution from our team. We will work as fast as we can with our shippers to try and get an update on your package.</p>

Please allow 14 business days from when the claim was submitted before hearing back on a solution from our team. We will work as fast as we can with our shippers to try and get an update on your package.

If I open a claim on my package, how long does it take to refund or reship the items?

Shipping & Delivery

Do you ship to my country?

Customs Duties and Taxes

Do you ship to APO or PO Box addresses?

When will my order arrive?

How can I track my order?

Where is my order shipped from?

What to do if my order is returned to sender?

Why is my tracking not updating?

What if my order is held in customs?

My order hasn’t moved in a few days. I think it’s lost!

It’s been more than 20 days now. I still haven't receive my package!

Warranty Coverage & Filing for Claim

Where can I find the ProGrip/SnapGrip Serial Number?

Product Registration & Warranty

Standard Return Policy

Returns

Kickstarter / Indiegogo Warranty and Returns

Kickstarter & Indiegogo

Product Registration, Warranty, & Returns

Getting Started: ProGrip

How to Use the ProGrip with Smaller Phones?

How to Attach the ProGrip Accessories Kit?

How can I utilize ProGrip shutter button to capture images in Burst Mode?

How to Attach the ProGrip to a Tripod?

When I press the Qi on/off button of the ProGrip to enable the wireless charging, the Bluetooth disconnects.

My ProGrip does not power on, what should I do?

My ProGrip does not connect to charge, what should I do?

My ProGrip does not pair to my phone's Bluetooth, what should I do?

My ProGrip turns off after 15 minutes, is this normal?

My ProGrip/SnapGrip heats up when using the wireless charging, is this normal?

When I Press the Shutter Button on ProGrip/SnapGrip, it Triggers my Smartphone's Volume/Zoom Control Instead of Capturing Photos/Videos

ProGrip

Getting Started: SnapShoe

How to mix and match the SnapGrip/SnapGrip Pro with other Snap items?

How to Attach the SnapGrip/SnapGrip Pro to a Tripod Using the SnapPod?

Getting Started: SnapGrip / SnapGrip Pro

How to Charge the SnapGrip/SnapGrip Pro?

How can I utilize SnapGrip/SnapGrip Pro shutter button to capture images in Burst Mode?

My SnapGrip does not pair to my phone's Bluetooth, what should I do?

SnapGrip / SnapGrip Pro

Getting Started: SnapStudio Light

Getting Started: SnapPocket Light

SnapStudio Light / SnapPocket Light

Getting Started: SnapStand Selfie or SnapStand Max

Getting Started: SnapStand Mini

SnapStand Selfie / Max

SnapSeries

How do I attach the LensUltra Series lens to my smartphone?

How to Attach and Detach the S.Mount Converter for your LensUltra lenses

I am using your LensUltra Series lens, and it's blocking/showing on the camera. What am I doing wrong?

Do I need to download a third party camera app to use your lenses?

I have an iPhone 14/15/16 series Camera Case and the Lens Mount detached from the case, can I still re-attach and use it?

Getting Started: 60mm Telephoto LensUltra

60mm Telephoto

Getting Started: 16mm Wide Angle LensUltra

16mm Wide Angle

Getting Started: 75mm Long Range Macro LensUltra

75mm Long Range Macro

Getting Started: 10x Traditional Macro LensUltra

10x Traditional Macro

Getting Started: 200° Fisheye LensUltra

200° Fisheye

Getting Started: 1.33x Anamorphic LensUltra

Getting Started: 1.55x Anamorphic LensUltra

1.33x & 1.55x Anamorphic

LensUltra Lenses

Getting Started: 240mm Super Zoom Tele

Using the Macro Converters (10x - 40x)

Using the Filters (CPL, VND)

LensUltra Explorer

Getting Started: 72mm Magnetic Filters

Filters

Getting Started with your ProLED RGBWW Panel

Getting Started with your ProLED Bi-color Panel

How to charge the ProLED Panel?

ProLEDs Panel Work Time: Maximizing Brightness and Efficiency

Getting Started with your Fill Light Mini

How to Charge the Fill Light Mini?

Fill Light Mini Work Time: Maximizing Brightness and Efficiency

My ProLED Panel does not power on, what should I do?

ProLEDs & Fill Light Mini

How to Attach the Pro Camera Neck & Wrist Strap to your ProGrip?

How to Attach the Pro Camera Neck & Wrist Strap to your Smartphone?

How to Use the ProMic Shotgun?

How to Use the 20W USB-C PD Wall Charger?

How to Use the Magnetic Wireless Charger?

How to Use the Universal Lens Cleaning Kit?

How to Attach the Ultra Anti-Glare Screen Protector?

Getting Started with your TravelPod Pro

Getting Started with your TravelPod Mini

Getting Started with your TravelPod Selfie

How to Charge the TravelPod Selfie Remote?

TravelPods

Getting Started with your WorkFlow Sling

Getting Started with your WorkFlow - TechPouch

Getting Started with your WorkFlow - LensCube

Getting Started with your WorkFlow - CameraCube

Getting Started with your WorkFlow - RainCover

WorkFlow Sling

Other Accessories

Product Guides

I have a coupon code. How can I apply it to my order?

I forgot to use my coupon code. Can I still apply it after checkout?

Do you accept Apple Pay and PayPal?

Can I cancel my order?

Can I change my order?

I'm having trouble with checkout. Why isn't your website working?

Why isn't my zip code validating?

My card was declined. What should I do?

The "Place Order" button isn't working. How to resolve this?

A product's price dropped - can I get reimbursed?

How do I sign into my account?

Order & Payment

ProGrip and SnapGrip compatibility

Do I need to download an app to use the ProGrip/SnapGrip?

ProGrip vs. SnapGrip - which one should I get?

Can I attach a microphone to ProGrip/SnapGrip?

Can I replace or change the batteries of my ProGrip/SnapGrip?

How strong is the SnapGrip magnet?

How can I get the SnapGrip pouch?

Can I attach the LensUltra lens on my smartphone while using ProGrip or SnapGrip?

I have your old lens from the ProLens Series. Is it compatible with the new Camera Case on your website?

I have your old lens from the ProLens Series. Is it compatible with the LensUltra - Filters?

Are the Filter Adapters available for individual purchase on your website?

Contact our customer support.

Contact Support

If I open a claim on my package, how long does it take to refund or reship the items?Updated 2 months ago