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Troubleshooting

My ProGrip/SnapGrip heats up when using the wireless charging, is this normal?

ProGrip and SnapGrip wireless chargers utilize electromagnetic induction to transfer energy wirelessly from the charger to the device being charged. This innovative technology involves the creation of an alternating magnetic field by the charger, whi

When I Press the Shutter Button on ProGrip/SnapGrip, it Triggers my Smartphone's Volume/Zoom Control Instead of Capturing Photos/Videos

If the shutter button of your ProGrip or SnapGrip activates the zoom or volume on your smartphone instead of capturing photos, the problem likely stems from your phone's camera settings. Please follow the troubleshooting steps below to address this i

I have an iPhone 14/15/16 series Camera Case and the Lens Mount detached from the case, can I still re-attach and use it?

Yes, you can still re-attach the Lens Mount and continue to use the Camera Case. To help you reattach it, please follow these steps:. Step 1: Align the Lens Mount. Ensure that the Lens Mount is correctly aligned with the Camera Case. Check for any al

My ProLED Panel does not power on, what should I do?

If your ProLED Panel does not power on, here's a step-by-step troubleshooting guide to help you resolve the issue:. Step 1: Verify Battery Level. Check the battery level of the ProLED. If it's low or depleted, connect the ProLED to a power source usi