My ProLED Panel does not power on, what should I do?Updated 3 months ago

If your ProLED Panel does not power on, here's a step-by-step troubleshooting guide to help you resolve the issue:

 

Step 1: Verify Battery Level.

Check the battery level of the ProLED. If it's low or depleted, connect the ProLED to a power source using the provided USB-C charging cable.

 

Step 2: Charge the ProLED.

Locate the USB-C charging port on the ProLED. Insert the USB-C charging cable into the port and connect the other end to a power source.

 

Step 3: Verify the USB-C Cable and Power Source.

Inspect the USB-C to USB-C charging cable for damage. If damaged, try using a different cable. Also, test the ProLED with a different power source, such as another USB-C charger or port.

 

Step 4: Check Charging Indicator

Look for a charging indicator on the LED panel. It should blink on the display screen, confirming that the ProLED is successfully charging. Let the ProLED charge for at least an hour.

 

Step 5: Attempt to Power On.

After charging the ProLED for the recommended time, try powering on the ProLED by long-pressing the CT selector thumbwheel until the light illuminates.

 

Step 6: Contact Customer Support.

If the issue persists, contact customer support. Submit a request and provide a video demonstrating the issue, following the provided troubleshooting steps. This will help the support team better understand the problem and provide appropriate assistance, including a replacement if necessary.